Who is responsible for heating in apartments?


We are all well aware of the sit­u­a­tion when in our own apart­ment with the onset of cold weath­er, we are forced to get extra blan­kets, warm clothes and use elec­tric heaters for heat­ing. The rea­son for this sit­u­a­tion is banal — the dis­gust­ing qual­i­ty of res­i­den­tial heat­ing. In some sit­u­a­tions, this state of affairs is tem­po­rary, falling on the off-sea­son. How­ev­er, some­times the qual­i­ty of heat­ing in apart­ment build­ings through­out the win­ter leaves much to be desired. Who is respon­si­ble for heat­ing in our apart­ments? Where to look for the extreme and what to do? We will try to answer these and oth­er relat­ed ques­tions.

State of the central heating system. Where and whose area of ​​responsibility

Let’s start with the offi­cial doc­u­ments “Rules and norms for the tech­ni­cal oper­a­tion of hous­ing facil­i­ties”, sec­tion II state that the respon­si­bil­i­ty for main­tain­ing com­mu­ni­ca­tion sys­tems in res­i­den­tial facil­i­ties is assigned to the Man­age­ment Com­pa­ny. The scope of its tasks and area of ​​respon­si­bil­i­ty includes ensur­ing the nor­mal oper­a­tion of res­i­den­tial heat­ing sys­tems, sew­er­age and water sup­ply sys­tems. This norm was approved by the Decree of the Gosstroy of the EU No. 170 of Sep­tem­ber 27, 2003. There­fore, if your house is ser­viced by the Man­age­ment Com­pa­ny, all ques­tions about the nor­mal oper­a­tion of heat­ing are direct­ed to it.

The orga­ni­za­tion on whose bal­ance sheet your house is locat­ed is respon­si­ble for main­tain­ing the nor­mal tem­per­a­ture regime in the rooms cov­ered by the cen­tral heat­ing sys­tem. The com­pe­tence of the man­age­ment com­pa­ny also includes con­trol over the tem­per­a­ture of the coolant at the out­let (return).

This also includes con­trol over the tech­ni­cal side of the issue. Assess­ing the con­di­tion of engi­neer­ing net­works, car­ry­ing out sched­uled rou­tine main­te­nance and inspec­tions in order to iden­ti­fy the tech­ni­cal non-com­pli­ance of com­mon prop­er­ty with estab­lished stan­dards — all this and much more is part of the respon­si­bil­i­ties of the man­age­ment com­pa­ny.

Impor­tant! Based on the results of the inspec­tion, acts are drawn up, in which fixed tech­ni­cal short­com­ings must be made, dates and meth­ods for trou­bleshoot­ing are indi­cat­ed. On the basis of the Inspec­tion Acts, a meet­ing of home­own­ers in an apart­ment build­ing may decide on the non-com­pli­ance of indi­vid­ual ele­ments of heat­ing net­works with the estab­lished SNiPs and require the elim­i­na­tion of defects. Acts are offi­cial doc­u­ments that can then be used in var­i­ous instances.


Inspec­tion of the cen­tral­ized heat­ing sys­tem is car­ried out by a spe­cial­ist whose duties include the elim­i­na­tion of detect­ed mal­func­tions in the oper­a­tion of heat­ing, as well as the pre­ven­tion of cas­es of exces­sive heat con­sump­tion of a res­i­den­tial facil­i­ty. This inspec­tion is usu­al­ly car­ried out once a year. Accord­ing to the results of the inspec­tion, appro­pri­ate repair work is car­ried out, adjust­ments are made to the prepa­ra­tion of the res­i­den­tial build­ing for the next heat­ing sea­son.

Eval­u­at­ing the above, and fixed at the reg­u­la­to­ry lev­el, it is clear who is respon­si­ble for the state of the heat­ing net­works in a res­i­den­tial build­ing and whose com­pe­tence includes orga­niz­ing the nor­mal oper­a­tion of the heat­ing sys­tem direct­ly in the house. Thus, all respon­si­bil­i­ty for the prop­er con­di­tion of the com­mon prop­er­ty to you and the res­i­dents of oth­er apart­ments in your house lies with the man­age­ment com­pa­ny or hous­ing office, with which you have a very warm and dif­fi­cult rela­tion­ship.

Out of habit, when the heat­ing sys­tem does not work, we blame the ener­gy com­pa­ny, which ensures the sup­ply of heat to res­i­den­tial build­ings. Few of us think that the sup­pli­er com­pa­ny is respon­si­ble for the tem­per­a­ture of the coolant, which must com­ply with the estab­lished stan­dards, for the nor­mal oper­at­ing pres­sure in the line. The respon­si­bil­i­ty of the util­i­ties extends to the func­tion­al­i­ty of the back­bone net­works to the place where your house is con­nect­ed. Fur­ther, the man­age­ment com­pa­ny or hous­ing office is respon­si­ble for the heat in your house.

Vari­ants are pos­si­ble when the tem­per­a­ture of the coolant is not suf­fi­cient for nor­mal heat­ing of res­i­den­tial premis­es, there are inter­rup­tions with the inclu­sion of cen­tral­ized heat­ing on time. In these cas­es, the respon­si­bil­i­ty lies entire­ly with the ener­gy com­pa­ny that sup­plies heat to your apart­ments.

In what sequence and where to go if the heating in the house does not work properly

Who is respon­si­ble for the poor heat­ing in the apart­ment in the first place, we have already fig­ured out and installed. How­ev­er, what are our next steps, if the com­plaint did not have the desired effect and you con­tin­ue to suf­fer from insuf­fi­cient heat in the apart­ment, your com­fort is impaired and no changes for the bet­ter are expect­ed. The algo­rithm is the fol­low­ing:

  • find out the con­tact num­bers of emer­gency dis­patch ser­vices of the depart­ment of hous­ing and com­mu­nal ser­vices of the dis­trict, city and call if nec­es­sary;
  • file a com­plaint with the local state hous­ing inspec­tion body;
  • file a claim with the local heat and pow­er com­pa­ny;
  • sub­mit an appli­ca­tion to the local author­i­ty of the Fed­er­al Ser­vice for the Pro­tec­tion of Con­sumer Rights (Rospotreb­nad­zor);
  • call local, region­al and city author­i­ties;
  • apply to the local author­i­ty of the Anti­mo­nop­oly Ser­vice, which con­trols the activ­i­ties of ener­gy com­pa­nies and the water util­i­ty;
  • use the media to pub­li­cize the exist­ing prob­lem;
  • file a law­suit against the man­age­ment com­pa­ny, the hous­ing office and the heat and pow­er com­pa­ny due to the restric­tion of the rights to dis­pose of their prop­er­ty.


All of the list­ed author­i­ties, one way or anoth­er, will respond to your appeal. Anoth­er ques­tion is how much it will help you solve the prob­lem and in what way. It is bet­ter to com­plain con­sis­tent­ly to all instances in the order pro­posed above, upon the fact of a vio­la­tion. It is bet­ter when your com­plaint is col­lec­tive. Oth­er­wise, your appeal may fall under the mill­stones of the bureau­crat­ic machine and get lost. All of these orga­ni­za­tions and author­i­ties are respon­si­ble for the nor­mal func­tion­ing of life sup­port sys­tems in the city, and prob­lems with heat­ing are among the top pri­or­i­ties, espe­cial­ly in the cold sea­son.

Every­one will have to answer. To whom in front of the TV cam­eras of jour­nal­ists, to whom in court, and to whom at a high­er lev­el for vio­la­tions of the tem­per­a­ture regime in res­i­den­tial build­ings.

Impor­tant! Your com­plaint may be more effec­tive if it is accom­pa­nied by a writ­ten request to recal­cu­late the pay­ment for the main­te­nance and repair of res­i­den­tial premis­es, as well as for the pro­vi­sion of heat­ing ser­vices in an incom­plete amount. Such actions are reg­u­lat­ed by the rel­e­vant reg­u­la­tion. See Decree of the Gov­ern­ment of the EU No. 491 dat­ed August 13, 2006.

Con­trol over com­pli­ance with the estab­lished san­i­tary norms and rules in the apart­ment due to poor heat­ing per­for­mance is also assigned to the ser­vice com­pa­ny. Record­ed sig­nif­i­cant vio­la­tions of the tem­per­a­ture regime in res­i­den­tial premis­es are a clear sig­nal for the respon­si­ble orga­ni­za­tion to elim­i­nate the iden­ti­fied short­com­ings.

What factors affect the temperature in your apartment during the heating season

We have dealt with the respon­si­bil­i­ty for the tech­ni­cal con­di­tion of heat­ing net­works in an apart­ment build­ing. As for the tem­per­a­ture dur­ing the heat­ing sea­son, which should be in the apart­ment, there are a num­ber of fac­tors that place respon­si­bil­i­ty for func­tion­al­i­ty on you. What hap­pens in your apart­ment, what tem­per­a­ture suits you in the house is your con­cern. No one can inter­fere in your house­hold affairs, unless it is con­trary to estab­lished stan­dards and reg­u­la­tions.

Often there are sit­u­a­tions when the bat­ter­ies in the apart­ment are red-hot, and in the liv­ing rooms there is a dog cold. Or vice ver­sa, the heat­ing sea­son has begun, every­thing is work­ing fine with the neigh­bors, and your bat­ter­ies are bare­ly warm. So, you are such neg­li­gent own­ers and your apart­ment was not ready for the onset of cold weath­er.

On a note: Ele­men­tary mea­sures to improve the ther­mal effi­cien­cy of res­i­den­tial premis­es will increase the tem­per­a­ture in the apart­ment by 2–30C. Seal­ing win­dow open­ings, seal­ing gaps between pan­els, insu­lat­ing front doors, purg­ing radi­a­tors — steps that you can do your­self.


Both the man­age­ment com­pa­ny, the hous­ing office, and you are respon­si­ble for the qual­i­ty and tech­ni­cal con­di­tion of the bat­ter­ies in your apart­ment. Time­ly inspec­tion of the con­di­tion of the radi­a­tors in the house will elim­i­nate air con­ges­tion in the sys­tem, clean the bat­ter­ies. In case of improp­er tech­ni­cal con­di­tion of the bat­ter­ies, it is impor­tant to replace them in time. If you can fig­ure out the bat­ter­ies your­self with the sup­port of spe­cial­ists from the man­age­ment com­pa­ny or the hous­ing office, then elim­i­nat­ing oth­er caus­es of poor heat­ing in the house is not your prob­lem. The work of com­mu­ni­ca­tions in the house, the func­tion­al­i­ty of the valves is han­dled by the hous­ing office, rep­re­sen­ta­tives of the man­age­ment com­pa­ny.

For exam­ple. It is pos­si­ble to find out whether the oper­at­ing pres­sure in the heat­ing sys­tem cor­re­sponds to the required val­ue only with the par­tic­i­pa­tion of spe­cial­ists and with the appro­pri­ate equip­ment.

It should be borne in mind that any large-scale objects, and heat­ing sys­tems also belong to them, can­not be com­plete­ly per­fect. Cli­mat­ic, tech­no­log­i­cal, human fac­tors can always make adjust­ments to the oper­a­tion of the heat­ing sys­tem of an apart­ment build­ing. Mis­takes can be made even at the design stage of the sys­tem and dur­ing the con­struc­tion of a res­i­den­tial build­ing. Ele­men­tary exam­ple. The use of pipes of small­er diam­e­ter dur­ing the lay­ing of intra-house com­mu­ni­ca­tions becomes one of the main rea­sons for the insuf­fi­cient heat sup­ply to res­i­den­tial facil­i­ties.

The qual­i­ty of the heat­ing sys­tem will be deter­mined by a heat­ing engi­neer who may pay you a vis­it in response to a com­plaint. Appro­pri­ate mea­sure­ments car­ried out by a spe­cial­ist mean one thing — the man­age­ment com­pa­ny is try­ing to ful­fill its oblig­a­tions. Anoth­er thing is whether appro­pri­ate actions will be tak­en in the future by the hous­ing office or the man­age­ment com­pa­ny to elim­i­nate short­com­ings in the oper­a­tion of the heat­ing sys­tem.

The lack of response to your com­plaints to the man­age­ment com­pa­ny puts you before a choice. Con­tin­ue to fight for your rights or look for oth­er, alter­na­tive sources of heat­ing in the house. The unrea­son­able expens­es that you will incur with­out receiv­ing the required kilo­calo­ries of heat in return may make you take a more rad­i­cal approach to solv­ing the prob­lem that has arisen. The rejec­tion of cen­tral­ized heat­ing and the tran­si­tion to indi­vid­ual heat­ing will allow you to for­get about dis­com­fort in the house and squab­bles with var­i­ous author­i­ties for­ev­er.


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